So where did the name Guru DNA come from? Simple. For many years, our founder, was known as a “Guru” in the receivables industry in terms of development, solutions, and thinking outside the box. His aptitude for taking complex problems and making them easily manageable was uncanny. When Guru is combined with DNA, “the genetic makeup of all living creatures”, this formed Guru DNA.
Guru DNA Consulting has been in business since 2009 and has many professional references available upon request. We have a highly experienced team and a network of professional resources for the services required in the receivables industry. Our staff, both currently and in the future, consists primarily of 20+ year collection veterans with a combined technology and operational background. This combined skill set affords you the opportunity of not only solution providing, but best in class development as well. With our ARM experience we will also share industry-wide “best practices”. We offer a unique approach in that we are constantly evaluating your needs and providing process improvement opportunities along the way.
Many receivables consulting companies offer basic “button pushers”. In other words they provide talent only capable of handling the immediate need once documented with every angle accounted for by you. Our staff has a logical structure with the ability to handle multiple tasks at the same time. We thoroughly review the project request before beginning development in search of improvement opportunities. This added service is invaluable to you in terms of both cost and hours utilized. In short, you don’t have to train us on your system, we will train you.
We begin every project with your “end goal” in mind.
Our Senior Management
CEO & Founder
John, CEO/Founder of Guru DNA, has over 20 years experience in the receivables industry. Beginning in 1993, John has worked for ARM companies including NCSC (National Credit Services) and Encore RMI (a Convergys company). He has been positioned in multiple executive level collection agency and law firm positions, allowing him to see the “full picture” when assessing a project. John takes extreme pride in making sure all of his staff are highly trained and that his customers are very satisfied. He has personally managed many system conversions with an on-time migration per customer specifications. John has a passion for “rolling up his sleeves” and diving into development, project management or even strategy design. John is instrumental in assuring Guru DNA will remain your “Partners in Success”.
Sr. Director of Business Processes
Tammy, Senior Consultant of Guru DNA, has over 20 years experience in the receivables industry. She was mentored and trained by some of the most respected individuals in the industry. Tammy has worked for ARM companies including NCSC (National Credit Services), Encore RMI (a Convergys company) and IFP (Integrity Financial Partners a NARS company). Her strongest skill sets include all aspects of operations, client services and project management. She has been instrumental in managing several client software conversions. Tammy specializes in placing the needs of the customer first and finding creative solutions to complex problems.
Sr. Director of Business Development
Joe, Senior Consultant of Guru DNA, has over 15 years experience in the receivables industry. Joe was mentored and trained by some of the most respected individuals in the industry. Joe has worked for ARM companies including Nations Recovery, Encore RMI (a Convergys company) and AMG. His strongest skill sets include all aspects of operations, project management and “outside the box” problem solving. Specializing in optimizing collections platforms, vendors and telephony, with automation, to streamline processes, he can improve and implement best practices in all aspects of an organization.